Oli Cheng 1 min read Systems
Designing an Evaluation Loop for AI Coaching Products
A lightweight evaluation model to keep AI coaching experiences useful, safe, and measurable after launch.
- Evaluation
- Coaching
- Metrics
AI coaching products fail quietly when teams only evaluate model responses in isolation.
You need an evaluation loop that measures user outcomes, not just output quality.
The loop
- Evaluate generation quality
- Evaluate user action after seeing the response
- Evaluate repeated use over time
- Feed failures back into prompt and UX updates
Scorecard example
| Dimension | Signal | Threshold |
|---|---|---|
| Response clarity | User understood next step | > 85% |
| Actionability | User completes suggested step | > 60% |
| Trust | User reports response as useful/safe | > 80% |
| Retention | User returns within 7 days | > 40% |
Implementation note
Do not isolate prompt tuning from product design. Many “model issues” are actually UX issues: unclear context, poor affordances, or no recovery path.